Tips For Serving Customers Through Twitter

May 5th, 2013 by admin Leave a reply »

Nowadays it is common to find people getting disappointed by customer service. Individuals actually anticipate that they will have awful customer service, due to the fact that so many companies lack concern about the customer service they provide. Moreover, by the time they become aware of it the damage is already done. Then again, companies that take advantage of Twitter, which is a novel option can be up and coming and make a positive impact. We are talking about both existing and impending customers. When it comes to customer service, the following article reviews three distinctive suggestions for benefiting from Twitter.

You need to offer your customers more than one way to get in touch with you. For example, if your customer urgently needs you to solve a problem, they should be able to call you on the phone. This is why your Twitter bio needs to have your phone number and your email in it. This might not seem all that significant for you but it can make a major difference. Not every person is going to try to visit your site to find your contact information. So, by making things easier for them, you’ll get much better results. You’ll see how much your customers on Twitter like this idea.

One of the main goals of being on Twitter is to show your prospects/customers that you are pretty knowledgeable. Not just that, it is important to be accessible and as personable as possible on Twitter. So, if you want people to think you are important, you need to reply to Tweets as often as you can. Most of the time, people are going to like you a lot more when you do this. It probably seems like this is a tiny thing to do when you want to make an impression but it really does work. Just focus on giving back to the Twitter community in whatever way you can.

To finish, be sure that both you are personally and immediately responding to any customer criticisms you receive. Individuals appreciate immediate attention. You can use Twitter to your benefit, if you wish to please your customers. Customers will have good things to say about you, if you respond to their inquiries in a timely manner. It will allow you to take care of issues faster, plus you will be more responsible. Therefore, you should not delay in taking care of your customers. They are sending you a query by way of Twitter, on account that they need direct attention from you.

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